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Hostel Manager - Baltimore, MD
The Potomac Area Council of HI-USA is seeking a manager to help start up and manage the new Baltimore Hostel, scheduled to open in spring 2007. This is an exciting opportunity for an enthusiastic, experienced hostel manager to build the business from the ground up, taking advantage of an untapped market of an anticipated 6,000 local, regional, and international overnights each year. The Baltimore Hostel will open as a year-round 40-bed urban hostel, with opportunities to expand its operations as demand grows.
The Baltimore hostel is located in a beautiful, historic, and newly renovated mansion built in 1857. The hostel is in a prime location in downtown Baltimore - a short distance from the Inner Harbor, the Baltimore Convention Center, Orioles and Ravens Stadiums - and is easily accessible by public transportation to the train station and BWI airport. The Baltimore Hostel is a non-smoking environment.
Responsibilities:
Initial responsibilities of the Hostel Manager, working closely with the Potomac Area Council and Friends of the Baltimore Hostel, will focus on preparing the hostel for operation. A significant component of this initial effort will involve outreach to neighbors, businesses, associations, trade organizations, and institutions to build awareness of the hostel and establish marketing and partnership opportunities to build the business.
Once the hostel is open, the Hostel Manager will assume full managerial responsibility for the hostel, which may include:
Oversee all aspects of hostel operation, including day to day operation. Provide high quality guest service, ensuring a safe, clean, and welcome atmosphere. Supervise the maintenance and upkeep of hostel building, equipment, grounds, furnishings, and fixtures. Perform or supervise minor repairs and maintenance as needed. Oversee reservations, including organizing and processing group reservations, taking individual and group reservations by telephone, e-mail and online system. Fulfill requirements of HI-USA Quality Standards, and all health and safety regulations. Recruit, hire, train, supervise and evaluate all volunteer and paid staff, and contract labor. Represent and promote Hostelling International - USA and the hostel in a positive manner to guests, callers, local officials, neighbors, media, and the general public. Assist in the planning and implementation of special events and fundraising. Promote the hostel through local marketing, such as distribution of brochures. Maintain, and seek out new, local discounts with local retailers, restaurants and recreational activities. Manage all fiscal aspects of operations. Develop short and long range operational plans and budgets. Produce monthly and quarterly reports. Maintain a written log including time worked, activities, incidents, and recommendations. Provide on-call assistance in emergencies anytime while on hostel premises. Other duties as assigned by Potomac Area Council.
Qualifications
Required:
Enthusiasm and resourcefulness to take on this challenging and rewarding position.
Prior experience working in the hospitality industry (hostel or hotel preferred). Customer service experience and enjoy working with the public. Skill in financial management and budget development, accurate, neat and thorough record keeping Strong background in facility management and varied maintenance skills. Conflict resolution skills and ability to act effectively in a crisis Demonstrated public relations and excellent customer service skills. Excellent oral and written communication skills, and organizational skills. Must be flexible regarding work schedule: willing to work evenings, weekends, and holidays, as needed. Knowledge of hostelling and previous hostelling experience essential. Ability to work effectively without immediate supervision. Computer skills (Internet proficiency, Windows OS, Microsoft office, (Word, Excel, Outlook).
Desired:
Experience handling cash and recording sales transactions. Basic First Aid and CPR certification. Additional experience in one or more of the following areas: cleaning, building, maintenance, bookkeeping, reservations, and/or supplies purchasing and stocking. Life/work experience a plus. Experience with website management highly desirable. Knowledge of other languages.
Supervised By
Executive Committee of the Potomac Area Council.
Salary & Benefits:
Compensation based on experience. Flexible benefits, including housing, available.
Available
March 1, 2007. Position open until filled.
To Apply
Send letter of interest & resume to (email preferred): Baltimore Hostel Manager Search
HI-USA Potomac Area Council
17 West Mulberry Street
Baltimore, MD 21201
Phone (410) 576-8880
Email: baltimorehostelmanager@yahoo.com
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